At House Escort, LLC ("House Escort," "we," "us," or "our"), protecting your personal information is a top priority. This Privacy Policy applies to our website (www.houseescort.com), mobile applications for iOS and Android (the "Apps"), and all related services, features, content, and communications (collectively, the "Services"). The Services connect homeowners ("Users" or "Clients") with service professionals ("Professionals" or "Providers") for home-related services.

By accessing or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, disclose, and retain your information as described below. If you do not agree with this Privacy Policy, you may not use the Services. If you use the Services on behalf of another individual or entity, you represent that you are authorized to accept this Privacy Policy on their behalf.

This Privacy Policy is incorporated into our Terms of Service, which also govern your use of the Services. We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Services, sending an email to the address associated with your account, or providing a prominent notice within the Services. Your continued use of the Services after such changes constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy is intended to help you understand how we treat your Personal Information. "Personal Information" means any information that identifies or relates to a particular individual, including what is referred to as "personally identifiable information" or "personal data" under applicable data privacy laws, rules, or regulations (e.g., CCPA/CPRA in California, GDPR if applicable).

What is House Escort?

House Escort is a digital marketplace platform that facilitates connections between Users seeking home services and Professionals offering such services. Users can post job requests, search for Professionals, hire services, make payments, communicate via chat, leave reviews, and manage projects. Professionals can create profiles, browse and apply to jobs, receive invitations, log time, accept payments, build reputations through reviews, and manage availability. The Services operate across iOS (Swift/UIKit), Android (Kotlin), website (Astro-based), and backend (AWS infrastructure with PostgreSQL). The Services are primarily US-focused, requiring users to be at least 18 years old due to features involving financial transactions and professional engagements.

Collection of Personal Information

We collect Personal Information to operate, improve, and secure the Services. Below, we detail the categories of Personal Information we collect, the sources, and our purposes.

Categories of Personal Information We Collect

For both Users and Professionals:

Identifying Information: Name, email address, phone number, profile photo, date of birth, gender, bio, website link.
Contact and Location Data: Home or work address, GPS coordinates (latitude/longitude with permission), timezone, geolocation data (precise or approximate).
Account and Authentication Data: Password (hashed), login history, device token, last seen timestamp.
Professional-Specific Information: Hourly rate, services offered, skills, work experience, portfolio (photos/videos), availability schedule, travel limits, license information, background check consent and results.
Financial Information: Payment card details (last 4 digits only, tokenized), bank account details (via Stripe Connect), transaction history, subscription details.
Usage and Device Information: Device ID, IP address, browser type, operating system, domain server, search history, web page interactions, referring sources, non-identifiable request IDs, statistics on interactions.
Communications and Content: Chat messages (encrypted), support tickets, job postings, reviews, feed posts, blog posts, event bookings, free-form text in forms or emails.
Analytics and Inferences: Web analytics, inferred preferences (e.g., service interests based on usage), engagement metrics (e.g., views, clicks).
Other Voluntarily Provided Data: Any additional information you provide, such as in surveys, feedback, or interactions.
Sensitive Information: In limited cases, such as background checks (e.g., SSN for verification, with consent), but we minimize collection and use it only for verification.

Sources of Personal Information

From You Directly: When you register, create profiles, post jobs, make payments, chat, submit reviews, or contact support.
Automatically Collected: Through cookies, pixels, beacons, logs, and similar technologies when you interact with the Services (e.g., browsing, app usage).
From Third Parties: Service providers (e.g., analytics from Google, payment processing from Stripe), advertising partners, social login providers (e.g., Google, Facebook, LinkedIn), government or public records (for background checks), or other users (e.g., shared contacts in referrals).
From Devices and Integrations: Location from GPS (with permission), calendar syncs, or device sensors.

Permissions Requested on Mobile Devices

We request permissions only as necessary:

Location: For matching nearby jobs/professionals.
Camera/Photos: For uploading images.
Notifications: For alerts and messages.
Calendar: For scheduling.

We provide in-app explanations and allow you to manage permissions via device settings.

How We Use Your Personal Information

We use Personal Information for legitimate business or commercial purposes, including:

Providing and Operating the Services: Account creation, job matching, payments processing, chat facilitation, reviews moderation, subscriptions management, background checks (with consent).
Improving and Personalizing: Analytics, testing, research, product development, customization based on preferences, fraud detection, security debugging.
Communications: Responding to inquiries, sending service alerts, notifications, transactional emails, marketing (with opt-out), support.
Marketing and Advertising: Promoting Services, targeted ads, surveys, contests.
Payments and Financial Management: Processing via Stripe, handling commissions, payouts, subscriptions.
Legal and Compliance: Enforcing Terms, resolving disputes, complying with laws, preventing illegal activities, protecting rights, property, or safety.
Onboarding and Verification: Verifying identities, credentials for Professionals.
Aggregated or De-Identified Data: For research, analytics, or sharing without re-identification.

We do not use sensitive Personal Information for purposes beyond what is necessary or permitted by law.

How We Share Your Personal Information

We share Personal Information only as needed and with safeguards:

Service Providers and Vendors: For authentication (AWS Cognito), storage (AWS S3), notifications (AWS Pinpoint/SES), payments (Stripe), location (Google Maps), analytics, moderation, hosting, fraud prevention, customer support. Providers are bound by contracts requiring confidentiality, security, and limited use.
Advertising and Analytics Partners: For targeted ads (e.g., ad networks), performance measurement (e.g., Google Analytics), retargeting.
Third-Party Integrations: Social logins, app stores for distribution.
Other Users and Professionals: Visible data like profiles, reviews, job details, contact info (with consent in chats or hires).
Business Transfers: In mergers, acquisitions, bankruptcies, or asset sales; we will notify you if your data is transferred to a party with different practices.
Legal Requirements and Protection: To comply with subpoenas, court orders, laws; to prevent fraud, harm, or illegal activities; to enforce rights or defend claims.
With Your Consent: For any other purpose you authorize.

We do not "sell" Personal Information as defined under CCPA/CPRA, but we may "share" for cross-context behavioral advertising (opt-out available). We do not knowingly sell or share data of minors under 16.

Tracking Technologies, Cookies, and Opt-Outs

We use cookies, pixels, beacons, and similar technologies ("Tracking Technologies") for functionality, analytics, and advertising:

Types: Essential (for login), functional (preferences), performance/analytical (usage stats, e.g., Google Analytics), retargeting/advertising (interest-based ads).
Mobile Identifiers: For device tracking, demographics, behaviors.
Cross-Device Matching: To link activity across devices for ads.
Opt-Outs: Manage cookies via browser settings; opt-out of Google Analytics at tools.google.com/dlpage/gaoptout; for ads, visit NAI or DAA. We do not currently respond to Do Not Track signals due to lack of industry standard.
Global Privacy Control (GPC): We honor GPC signals for opt-out of sharing/sales.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information, including encryption for sensitive data (e.g., chats), access controls, secure transmission (SSL), regular audits, and vendor oversight. However, no system is completely secure, and we cannot guarantee against breaches, unauthorized access, or data loss. You are responsible for protecting your credentials and notifying us of suspected breaches at contact@houseescort.com. In case of a breach, we will notify you as required by law.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, enforce agreements, or as otherwise required (e.g., for tax/audit purposes). Upon account closure or deletion request, we use soft deletes: data is anonymized (e.g., email/phone replaced with placeholders) but retained in backups for legal reasons. No automatic purging occurs; retention periods vary (e.g., transaction data for 7 years).

Your Privacy Rights and Choices

You have rights under applicable laws (e.g., CCPA/CPRA for California residents):

Access/Know: Request categories, sources, purposes, and specific pieces of Personal Information collected.
Correction: Update inaccurate data.
Deletion: Delete your data, subject to exceptions (e.g., completing transactions, legal compliance).
Opt-Out of Sale/Sharing: Opt-out of sharing for ads via do-not-sell@houseescort.com or GPC.
Limit Use of Sensitive Information: Restrict uses if applicable.
Portability: Receive data in a portable format.
Non-Discrimination: No penalties for exercising rights.
Opt-Out of Marketing: Unsubscribe from emails or notifications via links or settings.
Authorized Agents: Submit requests on your behalf with verification.
Appeal: Appeal denials.

To exercise rights, contact legal@houseescort.com or submit via the Services. We verify requests (e.g., via email confirmation) and respond within 45 days (extendable to 90). We may deny requests if unverifiable or exempt.

For other jurisdictions (e.g., GDPR for EEA users, if applicable), similar rights apply: access, rectification, erasure, restriction, objection, portability. Contact us for details.

Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect Personal Information from minors under 18. If we learn we have, we will delete it promptly. If you believe a minor has provided data, contact us at legal@houseescort.com. For users 13-17, parental consent and supervision are required; we treat their data as described herein.

International Data Transfers

Data is primarily processed and stored in the US. By using the Services, you consent to transfers to the US, where privacy protections may differ from your jurisdiction. We use safeguards like standard contractual clauses where required.

Third-Party Sites and Services

The Services may link to third-party sites or integrate services (e.g., Stripe, Google Maps). We are not responsible for their privacy practices. Review their policies separately.

How We Use Non-Personal Information

We may use de-identified or aggregated data (not re-identifiable to you) for any lawful purpose, such as analytics, research, or marketing.

Contact Us

For questions, requests, or concerns:

Contact: contact@houseescort.com
Support: support@houseescort.com
Legal/Privacy: legal@houseescort.com

Mailing Address:
House Escort, LLC
1309 Coffeen Ave, Ste 1200
Sheridan, WY 82801

House Escort Privacy Policy